Allotrac Service Disruption – Summary

Overview

Earlier today, Allotrac experienced a temporary service disruption affecting platform access.

The issue has now been fully resolved, and all systems are operating normally.

What Happened

The disruption was triggered by a mandatory security patch applied to the underlying compute nodes.

This introduced a compatibility conflict with our authentication store image, which impacted traffic flow across the platform.

During resolution, we also identified a secondary network bottleneck caused by a router configuration, which was contributing to degraded performance.

Resolution

• Updated the authentication store image to a compatible version
• Applied a required configuration update to the network router
• Restored normal traffic flow across all services

Outcome

• All services have been fully restored
• No data loss has been identified
• Platform performance has returned to normal

Going Forward

We are reviewing our update and compatibility validation processes to further reduce the risk of similar issues occurring in the future.